March 20, 2017

Tier III Support Engineer/Systems Administrator

comScore is seeking a self-motivated and technically adept systems administrator for their infrastructure team in Reston, VA. We'll be looking for this person to have strong experience in implementing and maintaining messaging systems, including by not limited to Active Directory and Microsoft Exchange Server. In this position, you will be responsible for maintaining infrastructure systems that support comScore's messaging capabilities for almost 2000 employees. You will also be responsible for fielding support requests in relation to the group as they arise. This position requires the employee to be able to think and act quickly in a fast-paced environment, use good judgment to understand when an issue needs to be escalated, and to use all resources available to discover the best resolution to an issue, in a 24/7 on-call rotation.


** If you have interest or experience in the cloud, we're also very interested in that, as we'll be moving the vast majority of our messaging to the cloud by early 2017. 


What You'll Do In This Role:

  • Support and maintenance of directory, messaging, and supporting corporate technologies.
  • Tier II/III escalation in supporting the internal users.
  • Troubleshooting errors related to Microsoft infrastructure products.
  • This position requires the employee to be able to think and act quickly in a fast-paced environment.
  • Manage, monitor, and respond to alerts for the systems and services that are being maintained.
  • Evaluate problems as they arise and ensure proper escalation followed in resolving mission critical systems.
  • Participate in an 24/7 on-call rotation.
  • Able to work in a dynamic team atmosphere and have a willingness to support other teams and teammates as needed.


Skills You'll Need: 

  • One to three years of experience related directly to systems administration and analysis.
  • Experience supporting Windows Server Products running on Server 2008/2012.
  • Experience support Exchange 2013/Exchange 365 in a hybrid environment.
  • Experience Supporting Microsoft Skype for Business. 
  • Experience with end user support in a corporate environment, using an enterprise ticketing system.
  • Ability to create and maintain technical documentation.
  • The ideal candidate will be detail oriented, self-starting, and have a high desire to learn and master new technologies.

Desired Skills:

  • Windows networking skills - TCP/IP, DNS, DHCP, WINS.
  • RSA Authentication Manager using Secure ID Tokens.
  • AVG Anti-Virus Network Edition or other Anti-Virus software experience.
  • Barracuda Spam Firewall or other firewall experience.
  • Experience scripting in using PowerShell or other related scripting language.
  • Bachelor’s Degree strongly preferred.


About comScore: comScore, Inc. (OTC: SCOR) is a leading cross-platform measurement company that precisely measures audiences, brands and consumer behavior everywhere. 


comScore completed its merger with Rentrak Corporation in January 2016, to create the new model for a dynamic, cross-platform world. Built on precision and innovation, our unmatched data footprint combines proprietary digital, TV and movie intelligence with vast demographic details to quantify consumers’ multiscreen behavior at massive scale. This approach helps media companies monetize their complete audiences and allows marketers to reach these audiences more effectively. With more than 3,200 clients and global footprint in more than 75 countries, comScore is delivering the future of measurement. For more information on comScore, please visit


EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.


Tier III Support Engineer/Systems Administrator
Req ID: 19805

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