« In Praise of Online Advertising | Main | The Myth of Static IP »

Credit Angst Still a Problem for Subprime Borrowers


By Jennifer Lanouette

As senior director in the financial services group at comScore, I’ve spent a lot of time in the past several months examining changes in consumers’ online banking and credit card behavior. Earlier this month my colleagues and I hosted a webinar entitled, “comScore Industry Insights: Credit Cards and Banking” that highlighted some pretty interesting trends we’ve been seeing given today’s economy.

Here are a few of the key findings from the webinar that I wanted to share with you all:

1. The number of online credit card applications submitted by subprime applicants increased by 30 percent while the number of credit card applications submitted by prime candidates decreased by 15 percent.

credit applications

Key Takeaway:

  • As the credit crunch has expanded from subprime mortgages to impact lending standards more broadly, credit hungry subprime consumers are turning increasingly to credit cards for financing.

  • 2. Total People Searching on a ‘Bad Credit’ Related Term Grew 14% Y/Y

    credit applications

    Key Takeaway:

  • Online search behavior can be an indicator of economic issues affecting consumers. With more subprime applicants in the pool, the total number of people searching on terms related to ‘bad credit’ has also grown.


    3. Within “Bad Credit,” Click Thrus on Credit Card-Related Terms Have Increased Y/Y, While Click Thrus on Loan Related Terms Have Decreased.

    credit applications

    Key Takeaway:

  • This represents a shift in the economic position and the desperation of the “searcher.” Additionally, the paid/organic results of these clicks have shifted heavily. Marketers appear to be putting paid search dollars behind “Bad Credit - Credit Card” offerings (up to 57.9% Paid in Q1 08 from 35.1% in Q1 07), and lowering search dollars behind “Bad Credit Loan” searchers (down to 40.3% in Q1 08 from 49.8% in Q1 07). Not only is the Bad Credit search market changing, but the marketers appear to be reacting based on what is driving ROI.

  • If you’d like to take a closer look at some of the findings, you can request a copy of the presentation at www.comscore.com/request/cc-banking-webinar.asp. The feedback we’ve gotten from the webinar was really valuable and we look forward to hearing your thoughts, too. What trends have you been seeing in online financial services given today’s economy?

    TrackBack

    TrackBack URL for this entry:
    http://www.comscore.com/mt/mt-tb.cgi/203

    Post a comment

    (comments policy)

    Please complete the test below to help us reduce spam:

    About

    This page contains a single entry from the blog posted on August 25, 2008 11:15 AM.

    The previous post in this blog was In Praise of Online Advertising.

    The next post in this blog is The Myth of Static IP.

    Many more can be found on the main index page or by looking through the archives.