Maggio 13, 2019

Technical Support Representative

Job Description

Job Title: Technical Support Representative - Theatrical

Location: Portland, OR, & Sherman Oaks, CA and Ft. Knox, KY (Open to other Comscore locations)

About This Role:

Hours:  7:00pm to 5:30am, Tuesday-Wednesday-Thursday and Friday , 11:00pm to 9:30am

The Technical Support Representative will be responsible for setting up and maintaining electronic reporting of grosses from movie theatres and theatre circuits. Respond to requests from exhibition, distribution and internal departments for information regarding grosses data in the system. Vets data provided to customers for accuracy. Implement tools to make sure data in the system is correct, and to repair that data when necessary. Assists Technical Support Representatives with training, and difficult and unusual problems.

What You'll Need:

  • Ensure theaters are reporting correctly 
  • Ensure that data reported gets posted correctly
  • Ensure that data provided to our customers goes out in a timely and complete fashion
  • Assist TSRs with difficult and unusual problems

What You'll Need:

  • Associate degree (AA) and/or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
  • Must be comfortable at a *nix shell or a DOS prompt
  • Must have a basic understanding of SQL and databases
  • Must have a basic understanding of networks, networking and Internet protocols (e.g., HTTP, FTP SMTP, etc.)
  • Must have a good understanding of spreadsheets and spreadsheet software
  • Must be able to do basic Windows and Windows networking troubleshooting
  • Must be able to work under pressure and effectively cope with tight deadlines
  • Must be able to work without supervision.
  • Must have exceptional problem-solving skills

About Comscore

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.

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Technical Support Representative
Req ID: 21887
http://www.comscore.com/ita/Chi-siamo/Carriera/Offerte-di-lavoro?sfid=21887

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