What factors lead to customer satisfaction in online shopping? The Online Shopping Customer Experience Study, a report commissioned by UPS, evaluates consumer shopping habits from pre-purchase to post-delivery and highlights which factors are most likely to have an impact on satisfaction with the online shopping experience. Download the full report here.

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<p><a href=”http://www.comscore.com/what_factors_influence_the_online_shopping_experience”>What factors influence the online shopping experience </a></p>
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