Press Releases

April 28, 2008

One Out of Three U.K. Internet Users Banked Online in January 2008

Lloyds TSB is the U.K.’s Most Popular Online Banking Brand

LONDON, U.K., April 28, 2008 – comScore, Inc. (NASDAQ: SCOR), a leader in measuring the digital world, today released the results of a study on the U.K. online banking sector, based on data from comScore Media Metrix and analysis from comScore Marketing Solutions. The report measured online banking activity, including the number of customers and the number of visits per month.

Accessing Online Accounts

In January, 10.9 million customers logged onto at least one online banking account, representing 33 percent of the total U.K. online population. On an aggregate basis, Royal Bank of Scotland (RBS) had the most online banking customers in the U.K. in January (2.9 million), driven largely by the 2 million people who accessed NatWest’s online banking service.

The most popular individual online banking brand was Lloyds TSB with 2.8 million customers. It was also the most frequently visited online banking service in the study, averaging 6.8 visits per customer during January.

Top 5 U.K. Online Banking Services
Ranked by Total Unique Online Banking Customers (000)*
Total U.K., Age 15+ – Home and Work Locations**
January 2008
Banking Service Total Unique Customers (000) Average Visits per Customer
Total Internet: Total Audience 33,254 71.0
Royal Bank of Scotland (RBS) Group 2,906 5.9
 NatWest Bank 2,021 5.9
 Royal Bank of Scotland 952 5.5
Lloyds TSB 2,832 6.8
Halifax Bank of Scotland (HBoS) Group 2,439 6.1
 Halifax 2,063 6.0
 Bank of Scotland 358 6.3
HSBC 2,374 5.2
Barclays Bank 1,700 5.9

*Online banking customers defined as unique visitors to the secure pages of online banking properties on which online account activity takes place.

** Excludes traffic from public computers such as Internet cafes or access from mobile phones or PDAs.

About comScore
comScore, Inc. (NASDAQ: SCOR) is a global leader in measuring the digital world. For more information, please visit

Ayaan Mohamud
comScore, Inc.
+ 44 (0) 207-099-1775

Tags: Finance, Rankings