November 15, 2021

Senior Manager, Client Insights

Job Description

Job Title:  Senior Manager, Client Insights

Location:  Remote


Per Executive Order 14042, new or prospective Comscore, Inc. employees in the United States, must provide proof of complete vaccination, or approved exemption on the first day of their employment.


About This Role:


The Client Insights Manager will help manage Comscore's client relationships with leading clients across emerging areas and the Fortune 500. You will partner with our clients to consult and provide insights around improving clients understanding of consumer behavior within the digital ecosystem. The ideal candidate will use their analytical background to coordinate and deliver superior client service to their clients directly, as well as manage and mentor the team of analysts assigned to specific accounts. The Client Insights Senior Manager will transform and analyze data in order to deliver strategic consulting services, with an eye toward assisting the client with their business objectives and expanding our relationships.


What You'll Do:


  • Manages a team of direct reports; mentors and coaches for top performance; grows direct reports on appropriate career path; grows technical capability in others
  • Performs end-to-end client project management for client assignments. This includes: facilitating client meetings, leading conversations and ensuring that action items are performed, presenting and discusses findings, building presentations from big data and deriving insights, and recommendations constructed around storylines
  • Manages client feedback loop to ensure client satisfaction; recommends and implements improvements needed to improve client satisfaction
  • Responsible for answering client questions about Comscore's products, solutions and methodology throughout the client relationship process, partnering with sales
  • Handles difficult client situations and brings to resolution
  • Assists in implementation of product developments and enhancements to assigned products by collaborating with internal teams
  • Assists in identifying process efficiencies and automation opportunities;
  • Assists in implementation of new processes with internal teams
  • Attracts, engages, grows and retains key talent by advocating for career development;
  • Builds enthusiasm amongst team members and gives team a sense of purpose in their roles
  • Manages resources; controls costs; understands and is mindful of revenue recognition
  • Serves as key go-to person for direct reports for clients projects for the team


What You'll Need:


  • Bachelors Degree and 5-7 years of work experience required.
  • Experience in the digital ecosystem and/or digital media (publishers, agencies, marketers/advertisers) preferred
  • 2-4 years of managing required Work experience that is analytical in nature, such as experience with custom research or syndicated data is important
  • Client management experience preferred
  • Excellent project management skills and the proven ability to independently manage and develop ongoing client relationships
  • Proven track record of driving cross functional projects and ability to prioritize multiple demands Demonstrated experience managing and mentoring a small team and ability to interact effectively with peers in a team-oriented operating structure
  • Experience in data analysis and problem solving with large amounts of data
  • Experience determining customer requirements and coordinating with product development is a plus Pro-active, independent thinker with high energy/positive attitude
  • Adaptable person who can deal with rapidly changing requirements of a fast-paced tech company environment
  • Ability to manage multiple large projects; set priorities and timelines; develop contingency plans Excellent communication skills, both written and verbal Excellent organizational skills


About Comscore:


Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. 


With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement.


EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.


To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.



Senior Manager, Client Insights

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