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Improving Product Returns Presents Biggest Opportunity for Retailers

When asked directly what aspects they would like retailers to improve, 58 percent of online shoppers chose free or discounted shipping, followed by ease of returns and exchanges (42 percent) and varie...

Online Retail Attracts Highest Number of Europeans to Date

In Europe, retail Sites attracted nearly 310 million unique visitors and reached 81.2 percent of the European online audience. Users spent a combined total of 19.3 million minutes on sites like Amazon...