Octobre 15, 2021

Product Support Analyst

Job Description

Job Title:  Product Support Analyst

Location:  Evansville IN or Remote


Per Executive Order 14042, new or prospective Comscore, Inc. employees in the United States, must provide proof of complete vaccination, or approved exemption on the first day of their employment.


Job Function:


The Product Support Analyst works in our operations team and uses a deep technical understanding of the Comscore products to address client questions and/or issues. Working under the direction of the Product Support Manager, you will act as a liaison building strong relationships with internal clients, engineers and product managers. Key responsibilities include data analysis, data verification, and problem-solving abilities to find and report product issues to Analytics/engineering teams.


What You'll Do:

  • Conducts data investigationsand datavalidations to help clients understand Comscore data
  • Resolve complex data problems and communicates results clearly to clients
  • Design complexSQL commandsand generates reportsfrom single/multiple systemsto provide responsesto clients
  • Responsible of conducting data quality checks on issues identified on the reporting interfaces by the clients
  • Visualizes data insights and communicates findings to both technical and non-technical teams
  • Creates detailed requirements to improve/revise data reporting structure and processes
  • Collaborate with teams in Data Science, Software Engineering, Client Services, Operations and Product Management to provide timely responses to clients on their requests
  • Takes accountability and ownership of assigned projects, including troubleshooting andtimely resolution
  • Strong business acumen and strategic thinking to understand, to prioritize and to respond effectively to clients issues and requests
  • Conduct internal trainings and maintain training documents

What You'll Need:

  • 0-2 years of experience in data analysis, data quality investigations and issue resolution
  • Bachelors or Masters degree
  • Strong experience in writing and understanding of SQL, Transact SQL, and functions required
  • Strong understanding and hands on experience with QA processes and methodologies
  • Must be highly skilled in time management to facilitate involvement in multiple projects
  • Must have the ability to work independently, collaborate with multiple teams and manage communications up and down
  • Demonstrated experience in data analysis and problem solving with big data
  • Experience with Green Plum
  • Detail oriented with excellent communication skills, both written and verbal requiredTeam player with strong interpersonal skills and a willingness to help others
  • Ability to handle heavy workload, multitask on many assignments 

About Comscore

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.


Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.


EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.


To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.



Product Support Analyst

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