Understanding through which devices consumers access content allows marketers to map user journeys and streamline their experience. Using insights from MMX Multi-Platform, it was found that mobile browsing and apps account for an increased share of clothing retailers’ audiences during the Christmas period. Whilst the general UK trend is for users to access content on multiple platforms, the 10 retailers examined demonstrated high levels of users accessing only on mobile devices in December.
High levels of mobile usage, including a large number of mobile-only users have major implications for retailers, emphasising the importance of mobile optimisation. Retailers that embrace this shift in user behaviour can increasingly offer clients a seamless browsing and app experience on smaller screens to complement desktop usage.
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