Abril 5, 2021

Senior Manager, Client Success

Job Title:   Senior Manager, Client Success

Location:   Chicago or Remote

 

What You'll Do:

 

  • Manages a team of direct reports; hires, engages, mentors and coaches for top performance; grows and retains direct reports on appropriate career path.
  • May manage through subordinate managers
  • Analyzes and manages quantitative and qualitative client metrics; identifies areas in need of improvement and recommends solutions
  • Helps establish long-term performance objectives and initiatives for the team
  • Strives to meet and anticipate market demand; exercises proactive thinking
  • Ensures team has consistent track record of timely and accurate deliveries
  • Oversees and helps manage Enterprise Accounts within their direct reporting structure
  • Responds to escalated customer relationship or account issues
  • Establishes strong and productive relationships with client accounts, in-person and virtually
  • Proactively shares strategies and communications with sales leads to grow, improve and amplify relationships with clients
  • Maintains a strong knowledge of clients industry, competitive space and role in the market, including competitors, customers, and emerging trends
  • Regularly volunteers to handle ad-hoc requests, and is a significant resource to the larger Comscore organization
  • Partners with Product leads to translate client and team feedback related to data and products in order to influence the product roadmap and direction

 

What You'll Need:

 

  • 7+ years of work experience in a client facing position within analytics, audience measurement, advertising agency, marketing data solutions or digital media business
  • 2+ years of people and business management experience
  • Able to influence others with strong negotiation and partnering skills.
  • Strategic vision; ability to innovate.
  • Track record of mentoring and building direct reports on appropriate career paths; able to build organizational capability
  • Ability to create and drive efficiencies across the team and responsibly deploys and uses resources to encourage productive debate and out of the box thinking

 

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. 

 

With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement.

 

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

 

To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.

 

*LI-ML1

 

Senior Manager, Client Success
https://www.comscore.com/lat/Sobre-Comscore/Carreras/Vacantes?sfid=4685

¿Usuario recurrente?

Si se ha registrado/aplicado anteriormente con nosotros y le gustaría editar o borrar su perfil, solicitar información o ver el status de su aplicación, por favor inicie sesión.

Iniciar sesión