Fevereiro 28, 2022

Senior Client Success Analyst, Strategic Partnerships

Per Executive Order 14042, new or prospective Comscore, Inc. employees in the United States, must provide proof of complete vaccination, or approved exemption on the first day of their employment.

About This Role:

 

Comscore Inc. is a recognized innovator bringing trust and transparency to media and marketing, empowering businesses to use data to drive growth. This is an exciting and rewarding opportunity for someone with digital media or TV experience, and an understanding of cross-platform advertising and marketing research/analytics.

 

The Client Success Senior Analyst on our Strategic Partnerships team serves as the primary support and service contact for our enterprise clients. As a highly visible part of our team, you have the responsibility to provide superior client service through timely and informative care of our client’s needs, including product training and support, proactive outreach, and deep understanding of our client’s business objectives and goals. Successful Client Success Senior Analysts are focused on their account’s success, are outspoken and resourceful, and must be flexible and agile to respond to clients’ needs.

 

What You'll Do:  

  • Responsible for the overall account health for your assigned clients to help expand our business relationship and lead to successful renewals. 
  • Deliver exceptional client service support to clients, communicating regularly with multiple contacts and teams, both internal and externally. 
  • Understand the principle objectives and goals of your accounts, and how Comscore services help the account meet those objectives. 
  • Maintain expert knowledge of Comscore’s Digital products, cross-platform audience measurement and advertising, and the media landscape in general. 
  • Understand and interpret client usage and training needs to keep them engaged and utilizing our data. 
  • Establish strong and productive relationships with clients, including personnel from research, media, management, and other points of contact.  
  • Act as the customer’s advocate internally to ensure project goals, needs, and issues are clearly understood by internal departments, and provide clarity as needed 
  • Manage projects across accounts, including conducting kick off calls, hosting training sessions with clients and working with internal teams to resolve issues and ensure success. 
  • Proactively look for ways to improve client deliverables, anticipate customer needs, and offer creative solutions. 
  • Deliver reports and analyses that address client’s business questions and goals, including conducting industry and web site research, performing data quality assurance checks and investigations, analyzing large amounts of data, researching changes in trends, preparing spreadsheet reports and slide presentations, and presenting findings to existing clients in order to deliver strategic consulting services and business insights 
  • Develop PowerPoint presentations, analyzing data, and maintaining account information in Salesforce and other internal tools. 

What You'll Need:  

  • 3-4+ years of direct client service and support experience in a client-facing position where ongoing and frequent communication was required, focused on customer success. Preferably within analytics, audience measurement, advertising, data solutions or digital media businesses. 
  • Bachelor's degree (BA or BS) from four-year college or university 
  • Excellent interpersonal and communication skills. Must be able to communicate well with contacts at all levels of an organization internally and externally, both written and verbally. 
  • Experienced in creating value for clients through data insights and client-focused consultation 
  • Advanced knowledge of MS Office, (Excel, PowerPoint, Word, Outlook), and the ability to learn and utilize other software tools specific to Comscore. 
  • Outstanding organization, presentation, and customer service skills.  
  • Ability to work autonomously and independently under little supervision. 

About Comscore

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.

 

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

 

To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.

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Senior Client Success Analyst, Strategic Partnerships
https://www.comscore.com/por/Sobre/Carreiras/Vagas?sfid=92

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