Senior Account Manager

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About This Role:

The Senior Account Manager serves as a primary functional contact between Comscore and Operator (MVPD) clients. This role will seek to maximize usage and satisfaction with Comscore's TV, Digital and Cross-Platform products and services resulting in proper on-boarding, customer retention, and ability to up-sell additional services. This role will also serve as an internal resource to coordinate with other teams to support our efforts in training, contracting, and scheduling. Over time we expect this role can move into a business development position on the Operator / Strategic Partnerships team.

What You'll Do:
 

• Establish strong and productive relationships with clients, including client personnel from research, ad sales, content, business development or other points of contact.
• Expertise in Comscore’s Television, Digital, OTT & Addressable Advertising products in use by Clients on Operator / Strategic Partnerships team.
• Understand the principle business objectives and goals of the account, and how Comscore services help the account meet those objectives.
• Build client relationships by acting as the interface between Client Sales Success and Sales teams.
• Proactively work with business development team to manage client communications, responding promptly to questions, concerns and requests.
• Monitor client logins to the Comscore sites and provide account reviews to ensure clients are maximizing use and value, and, as a result, are extremely satisfied and knowledgeable of all Comscore’s services.
• Identify opportunities for up-selling Comscore’s products to existing clients.
• Act as the customer advocate and lens of MVPD client internally to Comscore to ensure project goals, needs and issues are clearly understood by internal departments, and provide clarity as needed.
• In a proactive manner, look for ways to improve client deliverables, anticipate customer needs, and offer creative solutions.
• Serve as internal expert on each assigned account. Answer client questions and ensure all issues are resolved.
• Establish and maintain strong working relationships with internal Comscore teams (Client Analytics, Client Insights, Product Management, Client Success, Analytical Solutions, Technology & Engineering, and IT)
• Develop PowerPoint presentations, analyze data, and maintain account information in Sales Force.
• Build strong competency on all Comscore reporting tools.
• Travel to client locations and attend sales meetings or internal trainings as necessary
   

What You'll Need:

• 3-5 years Account Management experience with a TV or digital research product, plus if have both
• Bachelor's degree (BA or BS) from four-year college or university
• Strong data, analytics, and decision making abilities
• Excellent interpersonal and communication skills; ability to communicate well with people at all levels of an organization both internally and externally, both written and verbally
• Ability to prioritize initiatives, formulate action plans and execute initiatives
• Outstanding project management, presentation, and customer service skills
• Strong competency in Word, Excel, PowerPoint, and Salesforce
• Self-motivated, organized, and resourceful
   

About Comscore

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

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Senior Account Manager
https://www.comscore.com/About/Careers/Job-Opportunities?sfid=148