Junior Customer Success Analyst

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About This Role:

Are you interested in working in the growing social marketing analytics space? Do you love data and have a curiosity to dig in to find the answers? If so, we would love to chat! Comscore is currently searching for a key contributor to our team in New York or remote, as a Junior Customer Success Analyst in Social Media Data. As a Junior Customer Success Analyst, you will be critical to building lasting relationships with an incredible portfolio - interacting with touchpoints throughout their clients organizations. The goal is to drive adoption, growth, and retention of our Social Media Marketing toolset through a deep understanding of your client’s business needs and pain points with a laser focus on helping the social data move customers from conversation to commerce. 

What You'll Do:  

• Be the strategic thought leader for clients on social strategy with a focus on leveraging big data to identify key insights and trends
• Build presentations and reports by analyzing social data and extracting insights to help your clients make better business decisions
• Serve as key contact and subject matter expert to multiple clients in your portfolio
• Provide best-in-class onboarding as well as serving full ownership of a customer’s day to day needs, including serving as the voice of the customer internally ensuring their needs are heard, prioritized, and met
• Identify, troubleshoot and escalate any platform bugs and/or requests for speedy resolution
• Responsible to collaborate with the Account Manager on the CS & AM rules of the road
• Making sure all tracking documents are kept updated
• Responsible for updating, presenting and executing monthly Account Plans
• Work closely with the Account Manager on this but will be responsible for facilitating this monthly process
• Interface and communicate effectively with multiple cross-functional departments
• Act as a trusted advisor, thought leader, and subject matter expert to your clients
• Cultivate productive client relationships
• Promote client engagement, loyalty, and retention
• Partner with the Account Manager and Senior Director of Customer Success on initiatives and team projects
• Keep all client’s needs, questions, contract information, and actions up to date in Salesforce
• Combine analytical rigor with creative problem-solving skills
• Collaborate with internal teams, working together to keep projects on track and resolving issues/clarifying data requirements as needed

What You'll Need:  

• Bachelor's Degree required (can be in-process during interview process)
• Eagerness to dig into the data to find the story behind the numbers
• High level of comfort with numbers and statistics, experience in analyzing large amounts of data, and an ability to consolidate and translate that data into business insight
• Passionate about business and dissatisfaction with status quo always thinking of ways to improve/grow assigned clients
• Expert Excel and PowerPoint skills are a must
• Excellent written, presentation, management, listening and interpersonal skills? Strong problem-solving skills
• Ability to manage and develop ongoing client relationships? Ability to operate independently
• Self-motivated, fast learner, and team player willing to help others
• Proactive, independent thinker with high energy/positive attitude

About Comscore

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

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Junior Customer Success Analyst
https://www.comscore.com/About/Careers/Job-Opportunities?sfid=223