Systems Engineer – Command Center

Job Title: Systems Engineer - Command Center

Location: Pune, India

About This Role:

Comscore's Command Center team is the intersection of our network, employees, and clients – helping to keep our infrastructure running, tracking and resolving issues, supporting employees, and responding to client needs.  We’re responsible for supporting the servers, network and storage devices across all of Comscore’s data centers and cloud environments, supporting employee user accounts, and responding to both internal and client requests 24/7.

For this team, Comscore is hiring a System Engineer – 'Command Center' to provide 24x7 support.  This role requires someone with strong technical and communications skills in order to be effective. This team will monitor and troubleshoot issues within the IT Infrastructure environment. These environments exist on premise as well as in AWS and are a mixture of physical and virtual. This position will also be responsible for working with multiple teams globally to create support and escalation procedures based on the impact to the business, supporting employee and contractor user accounts in concert with our Service Desk team, and for resolving access issues for clients.

What You'll Do:

• Remote management and monitoring of 24 x 7 Command Center Operations
• Incident Management for P1 & P2 tickets.
• Monitor Data ingest on AWS.
• Patch management for Windows and Linux servers.
• User management in LDAP.
• Ability to work with SOPs.
• Troubleshoot, prioritize and escalate issues to concerned technical teams.
• Ability to communicate severity issues.
• Provide on-call support with excellent English language communication skills, both verbally and in writing.
• Experience and/or comfort with communicating with employees around the world, primarily in the US, at all levels of the organization.
• Help in process improvement and documentation

What You'll Need:

• Excellent written and verbal communication skills.
• Bachelor’s Degree in Computer Science or related field
• 2 to 4 years of infrastructure operations (Command Center) experience
• Experience in monitoring & Service management tools like Nagios, SolarWinds, JIRA, Pager Duty.
• Basic Experience of working on AWS related services like CloudWatch, Athena, S3, EMR etc.
• Experience with End user account support in Active Directory
• Experience in Microsoft based server bases operating systems – Windows 10, 2008, 2008 R2, 2012, 2016
• Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation)
• Understanding of ITIL – Incident Management, Problem Management.
• Attention to detail
• Ability to follow complex and detailed instructions
• Proactive problem-solving skills
• Certifications in the related field is a plus.

Shift Times:

For 24x7 availability of the Command Center, this role will be on a rotational shift, including evenings, nights and weekends. Hybrid Remote working is possible.'

Benefits:

• 13 days of privilege leave and 12 days of casual leave, earned on an accrual basis
• 12 days of paid sick leave per annum
• 10 days off for National Holidays and Festival, which ones are communicated by HR early in the calendar year
• Overtime pay and double wages for working a minimum of 3 hours on Public Holidays
• Default one day a week off
• Medical insurance through Care Health Insurance Limited
• Internal Career Development Opportunities (minimum of 6 months tenure in current position and in discussion with supervisors)
• Access to hundreds of professional e-learning courses, specifically created for Comscore
• Be creative: You don’t have to follow the norm to be successful – we encourage you to think outside the box. Our culture is built on encouraging innovative ideas, communication, and joint success.
• Informal Work Atmosphere: We believe in getting the job done in a comfortable, casual environment!
• The ability to become a truly global marketer, with exposure to markets across the world. With more than 30 offices around the world, many Comscore teams work together across locations.
• Competitive salary & benefits

About Comscore:

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.   

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

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Systems Engineer – Command Center
https://www.comscore.com/About/Careers/Job-Opportunities?sfid=382