October 12, 2021

Senior IT Support Engineer

Job Description

Job Title:  Senior IT Support Engineer

Location:  New York - No Remote Applicants


Per Executive Order 14042, new or prospective Comscore, Inc. employees in the United States, must provide proof of complete vaccination, or approved exemption on the first day of their employment.


Job Function:


Comscore is looking for a customer service-minded Senior IT Support Specialist to join our local site support team in our New York city office. The Senior IT Support Specialist will be responsible for white glove support for executive leadership, onboarding/offboarding, imaging and repair of workstation hardware, software installation and related updates, asset management and various other IT projects.


What You'll Do:

  • Serves as local IT support for set-up and distribution of workstations to all users
  • White glove executive leadership support
  • Installs, configures and troubleshoots workstation systems, desktop hardware and peripherals in the local office and remote
  • Responds to user problems, determines appropriate response, and resolves issues
  • Answers questions and communicates technical information to both technical and non-technical personnel
  • Participates in the implementation of IT and infrastructure projects
  • Performs other duties as assigned

What You'll Need:

  • Minimum of 3-5 years of experience in a Desktop/IT Support role, or an equivalent combination of education and professional experience
  • Responsiveness with the ability to engage end users in a professional and friendly manner
  • Excellent written and verbal communication and problem-solving skills
  • Demonstrated proficiency in Microsoft Windows and Mac OSX plus standard commercial applications (Office, Teams)
  • Familiarity with Jamf, Microsoft Endpoint/Intune, computer imaging and Active Directory domain concepts, encryption and Zoom meeting services.
  • Ability to troubleshoot and diagnose PC hardware and software
  • Experience with ticket tracking software such as JIRA ServiceDesk, ServiceNow

About Comscore

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.


Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.


EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.


To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.



Senior IT Support Engineer

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