October 18, 2021

Senior Client Success Specialist

Job Description Summary

Job Title: Senior Client Success Specialist

Location: Greater Seattle Area or Remote


Per Executive Order 14042, new or prospective Comscore, Inc. employees in the United States, must provide proof of complete vaccination, or approved exemption on the first day of their employment.


About this Role:


Comscore is seeking a client facing candidate to support our west coast based publisher and technology clients. In this role, you will be responsible for delivering superior client service by managing client relationships including technical and business inquiries, providing product details and leading product trainings that support client's business objectives.


What You’ll Do:

  • Proactively manage client relationships, including monitoring account health, customer satisfaction, and usage of Comscore products & services
  • Develop expert knowledge of Comscore products, capabilities and technical processes
  • Help clients understand Comscore data and gain business value from it
  • Analyze data to tell a story and illustrate value of the data for clients
  • Consider client's business industry to complete analysis specific to client's needs
  • Deliver customized product and methodology trainings focused on answering relevant business questions
  • Proactively work with sales teams to grow, improve, and amplify relationships with clients
  • Identify opportunities to improve client deliverables, anticipate client needs, and offer creative solutions


What You’ll Need:

  • 2-4 years of experience in a client-facing position in research, analytics, or audience measurement, or experience with a media publisher, advertiser, or agency
  • Understanding of, and interest in, digital and legacy media, audience measurement, online advertising, and online technologies a plus
  • Ability to confidently and effectively present complex information to individuals or groups in person or remotely
  • Strong time management and organizational skills with the ability to effectively manage deadlines and client expectations
  • Ability to work independently and as part of larger groups; takes a collaborative approach to problem solving
  • Comfortable using online interfaces, CRM tools, and other SaaS products



About Comscore:

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.


Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.


EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.


To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.


Senior Client Success Specialist

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