Systems Engineer - Command Center

Job Title : Systems Engineer - Command Center

Location : Pune, India

About This Role:

The Command Center team is the group of our Engineers that keep Comscore’s Product and Infrastructure running – By tracking and resolving issues, supporting employees, and responding to client needs. We’re responsible for supporting the servers, network, and storage devices across all of Comscore’s data centers and cloud environments, and responding to both internal and client requests 24/7.

The Command Center team is hiring a System Engineer – Command Center to provide 24x7 support. This role requires someone with strong technical and communications skills in order to be effective. This team will monitor and troubleshoot issues within the IT Infrastructure environment. These environments exist on-premise as well as in AWS and are a mixture of physical and virtual. This position will also be responsible for working with multiple teams globally to create support and escalation procedures based on the impact on the business.

What You'll Do:

• Remote management and monitoring of 24 x 7 Command Center Operations
• Incident Management for Major Incidents.
• Monitor Data ingestion process for Comscore’s Product on AWS.
• Provide L1 support for servers hosted on AWS and on Premise.
• Patch management for Windows and Linux servers, including SQL servers.
• Ability to work with SOPs.
• Troubleshoot, prioritize and escalate issues to concerned technical teams.
• Ability to communicate severity issues.
• Provide on-call support with excellent English language communication skills, both verbally and
• in writing.
• Experience and/or comfort with communicating with employees around the world, primarily in
• the US, at all levels of the organization.
• Help in process improvement and documentation.
• User management in LDAP

What You'll Need:

• Excellent written and verbal communication skills.
• Bachelor’s Degree in Computer Science or a related field
• 2 to 4 years of infrastructure operations(Command Center) experience
• Experience in monitoring & Service management tools like Nagios, SolarWinds, JIRA, and Pager
• Duty.
• Basic Experience working on AWS-related services like CloudWatch, Athena, S3, EMR, etc.
• Basic Experience in working with any Database.
• Ability to Automate differentserver admin tasks using PowerShell, Bash, etc.
• Experience in Microsoft-based server bases operating systems – Windows 10, 2008, 2008 R2,
• 2012, 2016, 2019.
• Understanding of ITIL – Incident Management, Problem Management.
• Attention to detail.
• Ability to follow complex and detailed instructions
• Proactive problem-solving skills
• Certifications in the related field are a plus.

Shift Timing

24/7 rotational shifts

Benefits

• 13 days of privilege leave and 12 days of casual leave, earned on an accrual basis
• 12 days of paid sick leave per annum
• 10 days off for National Holidays and Festival, which ones are communicated by HR early in the calendar year
• Overtime pay and double wages for working a minimum of 3 hours on Public Holidays
• Default one day a week off
• Medical insurance through Care Health Insurance Limited
• Internal Career Development Opportunities (minimum of 6 months tenure in current position and in discussion with supervisors)
• Access to hundreds of professional e-learning courses, specifically created for Comscore
• Be creative: You don’t have to follow the norm to be successful – we encourage you to think outside the box. Our culture is built on encouraging innovative ideas, communication and joint success.
• Informal Work Atmosphere: We believe in getting the job done in a comfortable, casual environment!
• The ability to become a truly global engineer, with exposure to markets across the world. With more than 30 offices around the world, many Comscore teams work together across locations.

About Comscore:

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.

This will be a foundational role on our Pune-based Engineering team during a time of exponential growth for Comscore in Pune. The candidate for this role will be one of the first Engineering hires in Pune and will work with Comscore teams around the world on work vital to the future of Comscore and our clients.

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting, and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top, and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, thirdparty source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

About Comscore:

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.   

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

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Systems Engineer - Command Center
https://www.comscore.com/About/Careers/Job-Opportunities?sfid=694