Tech-Savvy Shoppers are Transforming Retail
Our CEO Gian Fulgoni recently presented alongside UPS' Louis DeJianne at IRCE 2017 to discuss how tech-savvy shoppers are transforming the retail industry. The presentation coincided with the release of the third annual UPS Pulse of the Online Shopper study.
In their presentation, Gian and Louis spoke about the following topics:
- The growth of mobile commerce
- How smartphones are being used for retail research and purchasing
- How paid and free shipping options impact shoppers during online checkout
- What types of product segments are growing when it comes to e-commerce
- How smart devices like the Amazon Echo are impacting online shopping