What factors lead to customer satisfaction in online shopping? The Online Shopping Customer Experience Study, a report commissioned by UPS, evaluates consumer shopping habits from pre-purchase to post-delivery and highlights which factors are most likely to have an impact on satisfaction with the online shopping experience. Download the full report here.
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<p><a href=”http://www.comscore.com/what_factors_influence_the_online_shopping_experience”>What factors influence the online shopping experience </a></p> <a href=”http://www.comscore.com/what_factors_influence_the_online_shopping_experience”><img src="http://www.comscore.com/var/comscore/storage/images/media/images/infographics/infographic_online_shopping_700/502461-1-eng-US/Infographic_online_shopping_700.png" alt=”What factors influence the online shopping experience - Comscore Infographic” width=”700″ /></a>