From Brick-and-Mortar to Mobile Click-and-Order: Which Retailers are Carving Out Space in the M-Commerce Market?

Smartphone Shoppers Now Represent 4 out of 5 Smartphone Users, with Amazon Holding Strong Leads Across Both iPhone and Android Platforms

RESTON, VA, September 19, 2012 – Comscore, Inc. (NASDAQ: SCOR), a leader in measuring the digital world, today released a study on U.S. smartphone shopping behavior based on data from its Comscore Mobile Metrix 2.0 service. The study found that 4 in every 5 smartphone users – 85.9 million in total – accessed retail content on their device in July. Amazon Sites led as the top retailer with an audience of 49.6 million visitors, while multi-channel retailers including Apple (17.7 million visitors), Wal-Mart (16.3 million visitors), Target (10 million visitors) and Best Buy (7.2 million visitors) also attracted significant mobile audiences.

“With nearly 86 million Americans now shopping on their smartphones, this pronounced shift in consumer behavior is simply too large for retailers to ignore, with the future of their business depending on how well they adapt to the new environment,” said Mark Donovan, Comscore SVP of mobile. “But adapting isn’t always easy, especially when considering the complexity of the mobile environment, which requires optimizing the experience across multiple platforms and for both mobile websites and apps. The retailers who best understand how consumers are engaging in mobile shopping behaviors and design their strategies accordingly will be best positioned to capitalize on these shifting market dynamics.”

Amazon Sites Leads as the Top Retail Destination for Smartphone Owners
In July 2012, 85.9 million people age 18 and older visited a retail destination via a mobile browser or app on their smartphone, representing 4 in every 5 smartphone owners (accessing from a device running the iOS, Android or RIM operating systems). Analysis of selected retailers found that Amazon Sites led as the top destination with an audience of 49.6 million unique visitors, representing 46.6 percent of smartphone owners, followed by eBay with 32.6 million visitors and Apple with 17.7 million visitors. Wal-Mart had the largest reach among traditional brick-and-mortar retailers with 16.3 million visitors, followed by Target with 10 million visitors and Best Buy with 7.2 million smartphone visitors.

Ticketmaster attracted 5.7 million visitors as summer concerts and performances saw fans turn to their smartphones for tickets and information, while seasonal home improvements fueled visitation to the Home Depot (4.4 million visitors) and competitor Lowes (3.2 million visitors).

As mobile becomes an increasingly important channel for retailers to reach current and potential customers, other companies are recognizing the opportunity smartphones present throughout the shopping process. Shopkick, a shopping rewards app that provides points for consumers who visit retail partners’ physical stores such as Target, Macy’s, Best Buy, etc., saw its mobile audience reach more than 4 million visitors in July, demonstrating one way consumers are turning to their mobile devices as part of their in-store shopping experience.

Selected Retail Properties by Unique Smartphone Visitors(000) (Mobile Browser and App Audience Combined)
July 2012
Total U.S. Smartphone Subscribers Age 18+ on iOS, Android and RIM Platforms
Source: Comscore Mobile Metrix 2.0
  All Smartphones
Total Unique Visitors (000) % Reach
Retail Category 85,905 80.6%
Amazon Sites 49,636 46.6%
eBay 32,583 30.6%
Apple 17,684 16.6%
Wal-Mart 16,295 15.3%
Target 10,041 9.4%
Best Buy 7,177 6.7%
Ticketmaster 5,699 5.3%
CVS 4,468 4.2%
The Home Depot 4,353 4.1%
Blockbuster 4,017 3.8%
Barnes & Noble 3,804 3.6%
Walgreen 3,707 3.5%
Limited Brands 3,261 3.1%
Lowes 3,246 3.0%
Etsy 3,160 3.0%

Retailer Penetration Differs Between iPhone and Android Audiences
Mobile Metrix 2.0 provides the ability to view audience activity across smartphone operating systems for more granular insights on platform performance. Among both iPhone and Android users, Amazon ranked as the top retailer attaining a reach of 43 percent among iPhone users and 55 percent among Android users, with visitation to the Amazon Appstore largely accounting for the higher reach among Android users. In contrast, Apple commanded a much stronger and expected 33.5 percent reach among iPhone owners compared to 7.3 percent among Android users. Among the majority of the selected retailers, iPhone had a higher penetration compared to Android, while in most cases Android devices delivered a larger audience due to the platform’s higher overall market penetration.

Selected Retail Properties by Unique Smartphone Visitors (000) on iOS and Android Devices (Mobile Browser and App Audience Combined)
July 2012
Total U.S. Smartphone Subscribers Age 18+ on iOS and Android Platforms
Source: Comscore Mobile Metrix 2.0
  iPhone Android
Total Unique Visitors (000) % Reach Total Unique Visitors (000) % Reach
Retail 34,857 90.6% 47,797 82.1%
Amazon Sites 16,540 43.0% 32,010 55.0%
eBay 13,098 34.1% 18,574 31.9%
Apple 12,880 33.5% 4,261 7.3%
Wal-Mart 7,012 18.2% 8,859 15.2%
Target 4,084 10.6% 5,620 9.7%
Best Buy 3,302 8.6% 3,816 6.6%
Ticketmaster 2,676 7.0% 2,930 5.0%
CVS 1,822 4.7% 2,641 4.5%
The Home Depot 2,050 5.3% 2,169 3.7%
Blockbuster 277 0.7% 3,729 6.4%
Barnes & Noble 1,256 3.3% 2,408 4.1%
Walgreen Co. 829 2.2% 2,787 4.8%
Limited Brands 1,575 4.1% 1,586 2.7%
Lowes 1,471 3.8% 1,730 3.0%
Etsy 1,887 4.9% 1,263 2.2%

Females Account for a Higher Share of Retail Minutes on Smartphones vs. Desktop Computers
Analysis of smartphone shoppers versus those visiting on desktop or laptop computers revealed new insights into audience demographics. Across both smartphones and desktop computers, males and females represented nearly equal proportions of retail category visitors. However, females accounted for a higher share of time spent on retail destinations at 53.4 percent of minutes on desktop computers and an even greater share of retail minutes on smartphones at 56.1 percent.

Smartphone shoppers were also more likely to be younger than their desktop counterparts with 70.7 percent of smartphone retail visitors under the age of 45 compared to 61.1 percent of desktop users. Engagement among these audiences showed even greater disparity with visitors under the age of 45 accounting for nearly 3 in every 4 minutes spent on retail content via smartphones, compared to 61.6 percent of retail minutes on desktop computers.

Smartphone retail audiences were more likely to reside in higher income households compared to desktop computer users, likely as a result of smartphone ownership skewing towards higher income segments compared to an average consumer. Among smartphone audiences accessing retail destinations, nearly 1 in every 3 had a household income of $100k or greater, with this income segment driving a comparable 31.2 percent of minutes spent on retail sites and apps.

Retail Category Demographic Profile – PC and Smartphone Usage
July 2012
Total U.S. Smartphone Subscribers Age 18+ on iOS, Android and RIM Platforms, Total U.S. Online Audience Age 18+ – Home/Work Computer Access
Source: Comscore Mobile Metrix 2.0 and Comscore Media Metrix
  Desktop/Laptop Computer Visitors Smartphone Visitors
% Composition of Retail Unique Visitors % Composition of Retail Total Minutes % Composition of Retail Unique Visitors % Composition of Retail Total Minutes
 Males 48.6% 46.6% 51.0% 43.9%
 Females 51.4% 53.4% 49.0% 56.1%
 Persons: 18-24 15.0% 11.8% 19.3% 18.1%
 Persons: 25-34 23.3% 23.3% 28.6% 33.6%
 Persons: 35-44 22.8% 26.5% 22.8% 22.1%
 Persons: 45-54 19.7% 19.8% 15.5% 16.3%
 Persons: 55-64 12.1% 12.1% 10.3% 8.0%
 Persons: 65+ 7.2% 6.5% 3.6% 1.9%
Household Income:        
 Less than $25K 15.4% 12.3% 12.1% 12.0%
 $25k<$40k 14.1% 13.1% 9.4% 9.2%
 $40k<$60k 22.2% 21.9% 10.8% 11.1%
 $60k<$75k 10.1% 10.0% 19.5% 22.5%
 $75k<$100k 14.5% 16.0% 15.5% 14.1%
 $100k+ 23.8% 26.7% 32.6% 31.2%

Comscore’s Unified Digital Measurement for Mobile
Mobile Metrix 2.0 utilizes Comscore’s Unified Digital Measurement™ for smartphone devices, combining passive on-device measurement with census-level data to provide one of the most accurate and detailed views into actual U.S. mobile media usage across apps and mobile browsing. Comscore’s tagging for mobile web and app assets is simple to implement and is available today at no cost to publishers worldwide. For more information, please contact your Comscore representative. Not a client? Visit and sign up for free to start tagging today.

About Comscore
Comscore, Inc. (NASDAQ: SCOR) is a global leader in measuring the digital world and preferred source of digital business analytics.

Sarah Radwanick
Director, Regional Product Marketing
Comscore, Inc.
+44 (0) 20 7099 1784

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