- July 13, 2020

Consumer Engagement with Travel Sites Dips with Resurgence of COVID-19 Cases

Ryan Williams
Ryan Williams
Sr. Director, Client Insights

Last month we introduced a consumer engagement metric, minutes per unique visitor, as a potential leading indicator of travel site visitation. What we witnessed was that as engagement grew in May 2020, visitation to travel sites also increased a week or two later. This lift in visitation was subsequently followed by an increase in travel site bookings. 

After a catastrophic month of April 2020 for travel brands, we started to see signs of improvement in travel site visits and bookings. Thus far in 2020, May improved vs. April, and June also improved vs. May.
 

Travel Industry Booking Indices Indexed Against February Average

 
However, as news began to intensify in June 2020 about rising COVID-19 cases following state reopenings, we began seeing erosion in our travel site engagement metric. Coronavirus news has only gotten worse over the past couple weeks, and the time consumers are spending on travel sites (engagement) has continued to decline into July of this year.
 

Minutes Per Unique Visitor

 

Consumer engagement started trending down in mid-June 2020 which, again, preceded a downturn in travel site visitation two weeks later.
 

Weekly Visitation to Travel Categories

 

Assuming previous activity is a predictor of future behavior, we should expect to see travel booking growth slow again as July 2020 data comes in. Clearly, consumers are still wary of traveling during a pandemic, with vacation rental brands being the only travel segment that has recovered to pre-COVID levels. All other segments continue to see bookings 40-60 percent below February 2020 levels.

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