Comscore Research Captures Transformative Reach of Collaboration Software During Pandemic

Top collaboration tools generated 322 percent year-over-year increase, reached 41 percent of U.S. internet users in May 2020 

RESTON, Va., July 15, 2020 - As companies across the U.S. assess a potential return to office environments amid the continuing COVID-19 pandemic, new research from Comscore (Nasdaq: SCOR), a trusted partner for planning, transacting and evaluating media across platforms, reveals the extraordinary engagement levels of conferencing and collaboration tools that fueled the country’s work-from-home experiment over the past several months.

Comscore found that in May 2020, U.S. audiences spent a total of six billion minutes using top collaboration tools (, Microsoft Teams,,,,,, More than 109 million users engaged with these select collaboration platforms in that same month, totaling 41 percent of the total U.S. internet audience. This is up from a reach of 9.9 percent in May 2019, which represents a 322 percent increase in reach year-over-year.

As businesses have adapted to the technology and communications needs of an increasingly remote workforce, two providers emerged: and Microsoft Teams. Unique visitors for and Microsoft Teams increased by 813 percent and 943 percent, respectively, year-over-year (May 2019 vs. May 2020).

Though Zoom and Microsoft Teams have the deepest user penetration of collaboration platforms in the U.S., users often engage with multiple platforms to fulfill certain needs. For example, in May 2020, 40 percent of Microsoft Teams users also used, likely because both platforms provide a distinct user experience leading to heavy cross-over between the two.

Comscore will continue to monitor these trends and provide ongoing insights on its  Coronavirus Insights Hub. To learn more about how Comscore can provide you with custom insights into media consumption, or help you to engage with COVID-19 content in a way that makes sense for your brand,  contact us today.

About Comscore
Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and TV audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more, visit

Neil Ripley
Comscore, Inc.
(646) 746-0579

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